Enigma services

The EMS system is the Equipment and Modification Services Prioritisation Tool, has been created for the Ministry of Health Disability Support Services. The Prioritisation Tool is used by ~2,500 EMS Assessors across New Zealand and is the means by which the EMS Assessors establish whether or not funding is available for their Clients. Based on a complex algorithm provided by the Ministry, the Prioritisation Tool comprises data from the Client’s perspective and the EMS Assessor’s perspective regarding the impact of the Client’s disability on their life and their ability to benefit from the potential solution identified. This data is then used to calculate whether or not funding is available for the Client. The Prioritisation Tool is used for all Equipment and Modification Services excluding Band 1 List Equipment.

Vastly improves patient maternity care by leading Providers through an appropriate care-plan based on approved maternity guidelines, enabling care to be easily shared between Provider, Lead Maternity Carer and DHB.

Enigma provide support services to our clients under Service Level Agreements (SLAs). Commonly our arrangements are not with end-users, but with the customers who buy our products. We normally provide Tier 2 support to contacts within the customer organisations. Tier 1 support is normally provided to end-users from within the customer organisations.