Gold Standard Diagnostics services

GSD develops new platforms to automate cutting-edge technologies in the clinical sphere. Our team focuses on developing engineering designs that optimize the automation of laboratory testing. We have streamlined the process of moving new instrumentation from proof of concept to prototype to final product. Our engineering and R&D teams are not only able to implement innovative solutions, but also provide sustained engineering for ongoing product improvement.

GSD’s engineering division, Gold Standard Engineering, possesses capabilities for both instrument hardware and software development. Many companies are limited to either hardware or biologics, but we develop innovative products for both. We test and build our own designs, and also work with partners from  throughout the entire design cycle from prototyping to production.

New software applications that complement our instrument platforms are developed by our expert software engineering group to be innovative and effective, but also to provide a clean user-friendly interface experience. GSD designs and implements the software for our automated platforms to meet the specific needs of its customers. Our Software Development eam works closely with our Technical Services team to fully understand the goals and requirements of our customers.

Our highly-trained team of Application Specialists, Technical Service Managers, and Field Service Managers prepare you for success with all the GSD products and instruments. Beyond simply providing technical customer support over the phone, the Technical Service team works together to provide our customers with installation services, training services, hardware support, software and LIS support, and lab workflow analysis. Each member of our team is thoroughly cross-trained on engineering principles and biochemical assay application work to provide our customers with comprehensive support at any time. We provide professional and personal support for each of our laboratories and their technicians.

Customers experience different government reimbursements and market pressures based on geographic region, but GSD’s sales and support teams understand these variances and provide the appropriate support and information to add value. Our team of sales and technical support personnel are strategically located across the country to effectively support clients in every state. Laboratories will experience superior customer service any time of day or night.