Malvern Panalytical B.V. - a Spectris Company services

PANassist is the result of decades of experience supporting customers around the globe. PANalytical understands that in a continuously changing and demanding environment a focus on core activities is required to excel in any field of expertise. With the ultimate customer satisfaction in mind, and your need to optimize processes and achieve the highest added value, we offer a wide range of services and support throughout the lifetime of your instrument.

For almost three decades PANalytical has provided remote support for its instruments. Already in the mid-80s the renowned PW1404 was equipped with the first generation of remote availability. With this groundbreaking capability, service engineers were able to get a direct connection via a telephone line to the instrument. The latest remote support solution is now available with the Remote Assistance Suite for Axios and Zetium.Technology has changed dramatically since the first telephone line, but PANalytical’s drive to provide the  ultimate customer satisfaction remains intact. Today’s Internet technology supports another step forward in terms of instrument availability.