Vela Diagnostics USA Inc. services

Fast results with better patient outcomes: Vela’s breakthrough approach to molecular diagnostics for near-patient testing with the Great Basin platform provides fast, cost-effective diagnosis of infectious diseases. Our easy-to-use assays deliver more diagnostic data per sample, meaning healthcare providers are able to treat patients with the right medication sooner, improving outcomes and reducing costs.

The Vela Diagnostics Technical Support team is committed to augmenting customer productivity by providing superior technical and application support with internal and field based personnel. We strive to provide the highest level of service to achieve maximum customer satisfaction.

The Vela Diagnostics Order Management organization is committed to providing prompt and efficient support to our customers. Contact Order Management to place an order by phone, request for the status on an existing order or shipment, or raise any questions related to your order. Order Management is available Monday – Friday, 9am to 6pm SST.