Our Vision

To be the premier specialty petroleum products company in the world.

Our Mission

We build high-return niche businesses through innovation, unmatched customer service and best-in-class operations to deliver quality products that meet the unique needs and specifications of our customers. We capture attractive opportunities where others do not.

Our Values

Safety : We comply with all applicable laws and regulations. We recognize that protecting our people, our communities and our environment is every employee’s responsibility.
Excellence : We are competitive through the adoption of best practices, disciplined, efficient and reliable operations, high-quality products and superior customer service.
Entrepreneurship : We act as business owners. We take initiative and apply good judgment with a sense of urgency to generate the greatest value to our stakeholders.
Integrity : We are honest and fair with each other, our customers and our stakeholders. We are committed to following our Code of Business Conduct and Ethics.
Innovation : We partner with our customers to develop new products and applications that drive value. We are creative, reliable and flexible to deliver our products and services.
Collaboration : We foster an inclusive workplace to and encourage challenge at all levels of the organization to ensure sound decisions are made with the best available knowledge.
Respect : We treat each other with dignity and respect. We value the diversity of our employees and customers. We hold ourselves and each other accountable to our values and commitments.

Quality Policy

We strive to satisfy our customers’ needs with quality products that are shipped or delivered on time and meet mutually agreed upon specifications.
We are committed to continually improve the effectiveness of our Quality System to ensure we meet the needs and requirements of our company, industry, and customers.
We are committed to satisfying all applicable requirements of the ISO 9001:2015 Quality Management System standard.
We are committed to complying with applicable statutory, legal, and regulatory requirements.

Product Safety Policy

Our Dickinson and Karns City plants maintain the following Product Safety Policy that is appropriate to the direction and strategic goals of the company as expressed in our Vision, Mission, and Values.

We strive to satisfy our customers’ needs with high-quality, safe products that are shipped on time and meet mutually agreed upon customer requirements.
We are committed to continually improving the effectiveness of our Product Safety System to ensure we meet the needs and requirements of our company, industry, and customers.
We are committed to satisfying applicable requirements FSSC 22000 Certification scheme and Halal.
We are committed to complying with applicable statutory, legal, and regulatory requirements.
We are committed to ensure competencies related to food safety are preserved.

Quality Objectives

Quality Objectives are established by top management following a 3-tier system. These objectives are measurable, consistent with Quality Policy, relevant to the conformity of products, communicated, updated as appropriate, and monitored through the improvement process.

Level 1

Shut down a customer`s operation Recalled product
Customer claim = net loss over $250,000
Loss of customer due to Calumet service or quality failure
Critical nonconformance

Level 2

Product quality rejection (internal/external)
Waiver requested for Calumet quality issue
Missed/late/partial shipment
Damaged shipment
Incorrect shipment
Customer claim under $250,000
incorrect label

Level 3

Incorrect railcar/tanker configuration
incorrect paperwork
Customer quality issue not resulting in product rejection
Incorrect order input
Supplier quality issue
internal procedural breakdown
Waiver requested by customer

HYDROCAL - Naphthenic Base Oils - Brochure

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