IMSM Mission

To deliver high quality ISO consultancy services and standards to organisations of all sizes and sectors internationally.

IMSM Vision

To be recognised as a leading, cost-effective, provider of high quality ISO consultancy and advice internationally. To be widely respected throughout industry for our commitment to assist our clients with our continuous improvement ethos.

IMSM Values

We are helpful and courteous to customers and our team is dedicated to delivering excellent service.
We strive for a culture of continuous improvement reviewing and improving our work to add value.
We are environmentally aware and minimise our adverse impact on global resources.
We constructively review client and staff feedback in order to strive to reach our full potential and consistently deliver excellent service.
Our staff are encouraged to be open and honest, empowered and developed to allow everyone to meet their full potential.
We are committed to excellence through the systematic and disciplined management of our operations.

In 2015 IMSM were awarded Recognised for Excellence 5* as a result of ongoing commitment to business excellence and quality, the highest an organisation can achieve. The European Foundation for Quality Management (EFQM) awarded IMSM the Recognised for Excellence 4* for the first time in 2010. Internationally acknowledged as a mark of excellence and quality, this reinforces IMSM’s continual commitment to the achievement and delivery of a first class service, every time. Find out more about our company’s memberships.

Living and breathing quality standards means that we focus on our customers and how we can offer great customer service. This is at the heart of our commitment to operating a fixed fee, flexible approach to ISOs as we believe this allows companies of all sizes and in all sectors to start their ISO journey in a low risk way. Find out more about what makes IMSM the right choice of ISO partner and our worldwide locations.

ISO 13485:2016 Medical Devices Brochure