Customer Service
Get your agents eyes on the issue with live HD video, high-resolution photos, and real-time screen sharing. Enable agents to visually assess customer problems, reducing miscommunication and accelerating troubleshooting.
Show
Agents are no longer limited to voice and chat, show and tell during customer interaction with Augmented Reality Guidance and Visual AI. Highlight key areas, overlay instructions, and leverage Smart OCR scanning to identify parts, labels, and documents with speed and precision.
Solve
Empower agents to resolve customer issues faster with real-time visual insights, AI-powered troubleshooting, and expert guidance. Once the problem is solved, capture and store visual context—video, images, and annotations—to enhance service records, compliance, and future training, driving continuous customer service excellence.