SCIREQ - an emka TECHNOLOGIES Company
- Home
- Companies
- SCIREQ - an emka TECHNOLOGIES Company
- Services
- Warranty & Maintenance Services
Warranty & Maintenance Services
Support and software upgrades are at no charge on the first year and included in the annual maintenance contracts after the first year. All emka TECHNOLOGIES products carry a one-year limited warranty (parts and labor, except transducers, which are covered for 6 months only) from the date of delivery. This warranty does not cover repairs needed because of accidental or incidental damage or failure to operate according to instructions.
Instruments manufactured by third parties are warranted by their respective manufacturers.
Maintenance agreements ensure that your hardware performs optimally, and that your laboratory regularly receives the most up-to-date versions of our innovative software. This agreement includes:
- Phone, video conference and email assistance to users
- One or more annual visits conducted at the client site for routine preventive maintenance.
- Software updates
- In the event of an equipment failure and/or malfunction, which cannot be quickly resolved by phone and/or email, on-site support to the Client.