EXCHANGE 2013 - Full Conference Brochure

Conference: September 15-18, 2013Exhibits: September 16 & 17Indiana Convention CenterIndianapolis, IndianaCONFERENCE BROCHURE• September 15-18, 2013 • Indiana Convention Center • Indianapolis, Indiana • September 15-18, 2013 • Indiana Convention Center • Indianapolis, Indiana2Dear Colleagues:As we know, Environmental Services leaders are contributing more than ever to the overall healthcare facility conversation. Rather than just making contributions affecting our departments, we have become integral parts in the success of the entire healthcare facility. And with the impending healthcare reform changes and the impact on our facilities — many of which cannot even be determined at this point — we need to stay fully engaged.But staying in this conversation in a meaningful way takes not only time and dedication, but ongoing education on our industry’s best practices. EXCHANGE 2013 in Indianapolis, IN, will provide you with the latest developments in environmental services and the opportunity to share your expertise with your colleagues.Again this year, our conference theme is “Exchange,” which speaks to what the AHE as an organization feels is critical for the advancement of our profession. Not only do we need to keep up with the latest developments in the field, but we must also be part of that information exchange.This year, in addition to AHE’s pillars of prevention, education, standards, and management, our education program is being segmented into two areas of focus: strategic leadership focus and operational/tactical. This will make the educational programs more meaningful and valuable to you and will help pinpoint those sessions most impactful for you and your professional development.Programming includes sessions such as:• Environmental Services Professionals: The New Patient Safety Experts• Achieving Top Box HCAHPS Scores• Earth, Wind and Fire: Can You Ever Really Be Prepared?• Beyond the Mop — How Employee Engagement Directly Impacts Infection Control• Leading Your Organization to a Successful, Profitable and Recognized Sustainability Program• Inspired Leadership, Inspired Staff, Inspired Results• Who’s the Best and How Did They Get There?There are, of course, plenty of other sessions to attend, each one addressing important aspects of our jobs. Within each session, you’ll find pragmatic ideas, strategies and tactics that will help not only stay on top of changes, but ahead of the curve. And in our Marketplace, you will be face-to-face with the latest technologies and toolkits, and the vendors who are leading the way in developing useful products for our departments.I’d also like to mention that this conference would not be possible without the dedication and hard work of our sponsors, exhibitors, members, and staff. For their tireless efforts, I am truly grateful.And I would also like to give a hearty endorsement to our conference location. Indianapolis is a great city within a five-hour drive (or less) of many Midwestern cities and also reasonable driving distance from many locations along the eastern seaboard. It is enjoying a strong revitalization with a slew of restaurants and fun places to network, many within walking distance of both conference hotels and the convention center.Let’s all remember that today’s leaders need to be true leaders at all levels of our organizations. We must be visionaries and help those with whom we work to buy into our vision in accomplishing the important goals of infection prevention and effective environmental services management. This year’s conference will help you greatly in this endeavor.I look forward to seeing you in Indianapolis.SincerelyMike Bailey, CHESPMessage from the PresidentABOUT AHEThe Association for the Healthcare Environment (AHE) is the professional association of choice for over 2,000 professionals in environmental services and its related disciplines. It is the only healthcare environmental services organization affiliated with the American Hospital Association. AHE offers education, professional development and advocacy, and is the organization thousands turn to for information and resources on new technologies, equipment, operations, and procedures. For more information on AHE, visit our website at www.ahe.org, email us at ahe@aha.org, or call us 312.422.3860.WHO SHOULD ATTEND?• Directors, managers, supervisors, and front-line staff in healthcare environmental services, including those employed by hospitals, rehabilitation and other long-term care facilities• Professionals in healthcare support services, including risk management and facility management, interested in expanding their environmental services and infection-prevention knowledge• Nurses, infection preventionists and other clinicians with an interest in the healthcare environment• Contractors, vendors and manufacturers looking to expand their environmental services knowledgeSCHEDULE-AT-A-GLANCESUNDAY, SEPTEMBER 156:00 AM – 1:00 PM AHE Annual Golf Event – Registration required1:00 PM – 7:30 PMEXCHANGE 2013 Registration OpenEXCHANGE Café – Sponsored by PDI3:00 PM – 5:00 PM CHESP Review Session5:00 PM – 6:00 PMFirst Time Attendee/New Member Reception and Orientation — Sponsored by Encompass LLC6:00 PM – 9:00 PM Heart of Healthcare Welcome Reception — Sponsored by Kimberly-Clark ProfessionalMONDAY, SEPTEMBER 166:15 AM – 7:00 AM Brewed Awakenings6:15 AM – 4:00 PMEXCHANGE 2013 Registration OpenEXCHANGE Café — Sponsored by PDI7:15 AM – 8:00 AM Opening: Welcome to EXCHANGE 20138:00 AM – 9:00 AMKeynote Presentation: Own the Moment – How to Be a Brilliant LeaderSimon T. Bailey, Author, Speaker, Coach9:15 AM – 10:30 AMGeneral Session: From Tragedy to Triumph to Trepidation: Antibiotics at Age 70Stephen M. Brecher, PhD, Director of Microbiology, VA Boston Health Care System10:30 AM – 10:45 AM Break10:45 AM – 12:00 PM Learning LabsSTANDARDS PREVENTION STANDARDS PREVENTION PREVENTIONAchieving Top Box ScoresTake the Path Out of PathogenReducing the Environmental Footprint: Two Critical ComponentsOptions for Measuring CleanThe Clinical and Business Case for Investing in Improved Environmental Hygiene12:00 PM – 1:00 PM Lunch on your ownOrkin Lunch and Learn1:15 PM – 2:30 PM Learning LabsEDUCATION PREVENTION PREVENTION MANAGEMENT EDUCATIONLinen Management: A Proven ApproachInfection Prevention and Environmental Services: Reshaping the Landscape of Environmental HygieneEnvironmental Services Professionals: The New Patient Safety ExpertsLeadership DynamicsYour Operating Room Green Team Wants to Recycle… Four Keys to Success2:30 PM – 2:45 PM Break2:45 PM – 5:45 PM Healthcare Marketplace Opening Reception — Sponsored by STERIS Corporation6:00 PM – 7:00 PM Exhibitor Summit (All Exhibitors Welcome)3TUESDAY, SEPTEMBER 176:15 AM – 7:00 AM Brewed Awakenings — Sponsored by Stericycle, Inc.6:30 AM – 7:30 AM CHESP Examination Check In — Pre-registration required7:00 AM – 3:00 PMEXCHANGE 2013 Registration OpenEXCHANGE Café — Sponsored by PDI7:15 AM – 8:15 AM General Session: TED TALKSAdvanced Empathy for the Tired, Grizzled and Bitter and Everyone Else Headed in That Direction — Christopher Ridenhour, Director, Core Competency Training, Liberty LutheranAn Open Letter to CEOs — Greg May, CHESP, System Director, Environmental, Sustainability and Linen Services, UC San Diego Health SystemManage Up — Patti Costello, Executive Director, Association for the Healthcare Environment7:30 AM – 9:30 AM CHESP Examination — Pre-registration required8:30 AM – 11:30 AM Healthcare Marketplace Open11:45 AM – 1:00 PM AHE Awards Luncheon1:00 PM – 1:15 PM Break1:15 PM – 2:15 PM AHE Annual Member Meeting2:15 PM – 2:30 PM Break2:30 PM – 3:30 PM AHE Chapter Meeting2:30 PM – 3:45 PM Learning LabsSTANDARDS EDUCATION PREVENTION STANDARDS MANAGEMENTGetting to “Always” By Breaking Down SilosGreening Inside-Out: Changing the Sustainability CultureEliminating HAIs: The Role of Contaminated Hands, Environ-mental Surfaces and SkinA Primer on Health Care Reform: Why You Should CareFinancial Management Excellence3:45 PM – 4:00 PM Break4:00 PM – 5:15 PM Learning LabsEDUCATION PREVENTION MANAGEMENT STANDARDS STANDARDSWrite a Business Plan — A Lean Six-Sigma Process Made SimpleBreaking the Chain of Transmissible InfectionInspired Leadership, Inspired Staff, Inspired ResultsRegulatory and Accreditation Challenges in Outpatient SettingsQAPI for Laundry and Linen ServicesSCHEDULE-AT-A-GLANCE4WEDNESDAY, SEPTEMBER 187:00 AM – 7:45 AM Brewed Awakenings 7:00 AM – 8:00 AMCHESP Recognition Breakfast — For Current CHESPs Only — Sponsored by ADM International Inc.7:00 AM – 11:00 AM EXCHANGE 2013 Registration Open7:00 AM – 4:00 PM EXCHANGE Café — Sponsored by PDI8:15 AM – 9:15 AMGeneral Session: What Patients Fear, and Why We Have to KnowColleen Sweeney, RN, BS, Founder and Owner, Sweeney Healthcare Enterprises9:15 AM – 9:30 AM Break9:30 AM – 10:45 AM Learning LabsMANAGEMENT PREVENTION MANAGEMENTBuilding a Better, More Competent Work Force Using the Work Ethics Intelligence QuotientNo-Touch Technologies Driving Performance: The Environmental Services Dashboard11:00 AM - 12:15 PM Learning LabsPREVENTION PREVENTION STANDARDS EDUCATION MANAGEMENTDecontaminating Textiles and Other Soft Surfaces: Evidence-Based Recommenda-tionsInfection Prevention in Long-Term CareWho’s the Best and How Did They Get There?Champions for Collaboration: Change AgentsDrive Engagement and Sustainable Improvement12:30 PM – 1:30 PMLunch on your ownEcolab Lunch and Learn1:30 PM - 2:45 PM Learning LabsSTANDARDS MANAGEMENT EDUCATION EDUCATION MANAGEMENTOSHA HazCom and GHS – Changes in “Right-to-Know”Beyond the Mop - How Employee Engagement Directly Impacts Infection ControlLeading Your Organization to a Successful, Profitable and Recognized Sustainability ProgramDesign to Improve the Patient Experi-ence of Care: A Care Provider and Industry PartnershipBest Practices for Managing EVS Staffing Plans3:00 PM – 4:30 PM Closing Session: Earth, Wind and Fire - Can You Ever Really Be Prepared?Larry Garrone, CHESP, Director, Services Response/Environmental Services/Patient Transport and Linen, Beth Israel Deaconess Medical CenterJames Paturas, LP, CEM, CBCP, FACCP, Director, Emergency Preparedness, Center for Emergency Preparedness and Disaster Response, Yale New Haven Health CenterWes Thiss, CHESP, Administrative Director, Support ServicesSCHEDULE-AT-A-GLANCE9:30 AM - 12:30 PM Extended SessionsSTANDARDS MANAGEMENTDepartment of Transportation HazMat Training — Certificate ProgramStrengthening Diverse Teams10:45 AM - 11:00 AM Break5KEYNOTE SPEAKERSOwn the Moment – How to be a Brilliant LeaderSimon T. Bailey is a compelling speaker, business coach, thought leader and best-selling author who teaches audiences how to creatively release leadership and organizational brilliance. Simon’s expertise is based on his work with over 1,000 organizations through the Brilliance Institute and as a former leader of the world-renowned Disney Institute. For Mr. Bailey, there’s no such thing as ordinary. He believes we are all endowed with certain unalienable rights; but to the notion of life, liberty and the pursuit of happiness, Mr. Bailey adds that it is the responsibility of each person to unleash their true brilliance buried deep within.From Tragedy to Triumph to Trepidation: Antibiotics at Age 70Stephen M. Brecher, Ph.D., is the Director of the Microbiology Laboratories of the Boston VA Healthcare System and holds academic appoint-ments at the Boston University School of Medi-cine, Northeastern University and the University of Massachusetts/Dartmouth. An accomplished and highly acclaimed international speaker, Dr. Brecher enjoys discuss-ing many topics, but his favorites are C. Difficile Infections and antibiotic resistance. He is renown for his ability to make audiences laugh while telling them bacteria are the domi-nant species on the earth and that their days are numbered.Advanced Empathy for the Tired, Grizzled and Bitter and Everyone Else Headed in That DirectionChristopher Ridenhour, Director, Core Competency Training at Liberty Lutheran, provokes audiences to consider how interpersonal relationships impact their organizational benchmarks and goals. No matter the topic, participants walk away from Mr. Ridenhour’s sessions with strategies and techniques that increase engagement, accountability and passion. Christopher draws on his experiences as a healthcare professional, outdoor adventurist, Emmy-nominated television show host and shenanigan enthusiast to serve those who serve others. An Open Letter to CEOsGreg May, CHESP, System Director, Environ-mental, Sustainability and Linen Services, UC San Diego Health System, has 35 years of diverse healthcare experience in environmental services, environmental health and safety, emergency preparedness, planning and response, linen and laundry, and contracting. Greg serves on Novation's Environ-mental Advisory Group and was recently appointed a board member representing the Association for the Healthcare Environment. Mr. May is also the principal of May Consulting Services, providing healthcare operations consultation for such prestigious organizations as the University of Chicago.Manage UpPatti Costello, Executive Director, Association for the Healthcare Environment, has been with the American Hospital Association for 17 years. Ms. Costello spent the first six years as the Director of Education at ASHE, and Director of Meetings and Product Development for ASHCSP before being promoted to executive director of AHE in 2001. Ms. Costello has written published works in both healthcare and in commercial foodservice safety, and has served as contributing author for foodservice and sterile processing training manuals. She has conducted over 250 hands-on workshops and seminars at both the national and chapter levels covering topics such as employee engagement and motivation, healthcare environmental services and infection prevention, foodservice sanitation, and staffing.What Patients Fear and Why We Have to KnowColleen Sweeney, RN, BS, Founder and Owner, Sweeney Healthcare Enterprises, has spent a lifetime in hospitals as a nursing student, nurse’s aide, nursing assistant, graduate nurse, registered nurse, educator, manager and director. She is on a mission to transform healthcare. For the past 12 years, Colleen has held positions as director of innovation and director of ambassador and customer services at a hospital system in Indiana. Concentrating on the patient experience, she conducted a three-year study about patient fears, entitled “The Patient Empathy Project?,” making her the nation’s thought leader in true patient-centered care. Earth, Wind and Fire: Can You Ever Really Be Prepared?Larry Garrone, CHESP, Director, Services Response/Environmental Services/Patient Transport and Linen, Beth Israel Deaconess Medical CenterJames Paturas, LP, CEM, CBCP, CHS-V, FACCP, has over 37 years of experience in hospitals and healthcare and is the Director for the Yale New Haven Center for Emergency Preparedness and Disaster Response. The Center provides coordination of emergency preparedness, disaster response and business continuity for Bridgeport Hospital, Greenwich Hospital, Yale-New Haven Hospital, St. Raphael’s Campus, Yale-New Haven Children’s Hospital, Smilow Cancer Hospital and Yale-New Haven Psychiatric Hospital. In this capacity, he also serves as Director of the Connecticut Center of Excellence for Emergency Preparedness and Disaster Response at Yale New Haven Health System and the World Health Organization Collaborating Centre for Emergency Preparedness and Disaster Response.Wes Thiss, CHESP, MBA, has over 17 years of experience as an environmental services professional. He is a Past President of AHE (ASHES 2002-2003), a Phoenix Award Winner, a J. Owen Flynn Award Winner, and the recipient of the 2008 EVS Department of the Year Award. Mr. Thiss is a Premier Sourcing Committee member. He has chaired or participated on numerous AHE committees.6CONFERENCE SCHEDULESUNDAY, SEPTEMBER 156:00 AM – 1:00 PMAHE Annual Golf EventBrickyard Crossing Golf Course — Registration required1:00 PM – 7:30 PMEXCHANGE RegistrationEXCHANGE CaféSponsored by PMS 1805 CCOOL GRAY 113:00 PM – 5:00 PMCHESP Review SessionThis session is for professionals who wish to prepare for the Certified Healthcare Environmental Services Professional (CHESP) Examination, and whose experience and education meet the CHESP Exam eligibility requirements. Serving as a review with facilitated discussion, this session is also ideal for CHESP professionals who desire Continuing Professional Education (CPE) credits toward their certification renewal. Attendees should note that the CHESP Examination is a knowledge-based exam. The Review Session facilitator does not teach exam content. Rather, the facilitator provides an overview of the required CHESP competencies and addresses attendee questions. To register for this session, check the box on the form in back of this brochure. The $125 fee includes a copy of The Official CHESP Review Guide, which will be mailed upon receipt of payment. This session provides two credit hours of Continuing Professional Education towards CHESP renewal for all participants.Please note that the CHESP Examination requires a separate payment and application. The Review Session does not include automatic registration for the Exam.5:00 PM – 6:00 PM“Speed Networking” — First Time Attendee/New Member Reception and OrientationSponsored by Encompass LLCMeet AHE leadership and staff, and speed network with colleagues at this exciting, fast-paced and entertaining event designed to welcome new AHE members and first-time attendees. During the reception, you will get to know other first-time attendees through a fast and furious series of fun facts and questions. Of course, you’ll also receive valuable information about member benefits, other networking opportunities and access to educational offerings. 6:00 PM – 9:00 PMHeart of Healthcare Welcome ReceptionSponsored by Get a good start at this year’s Exchange by enjoying an evening with your colleagues at the Heart of Healthcare Welcome Reception. While there, take a few moments to meet the Board of Directors and the Planning Committee, and experience terrific entertainment and music, delectable hors d’oeuvres and a cash bar. All attendees and exhibitors are encouraged to attend, as are any family members who may be at the conference with you. Extra tickets can be purchased during conference registration or on site. MONDAY, SEPTEMBER 166:15 AM – 7:00 AMBrewed Awakenings6:15 AM – 4:00 PMEXCHANGE RegistrationEXCHANGE CaféSponsored by PMS 1805 CCOOL GRAY 117:15 AM - 8:00 AMOpening: Welcome to EXCHANGE 20138:00 AM – 9:00 AMKeynote Presentation: Own the Moment — How to Be a Brilliant LeaderSimon T. Bailey, Author, Speaker, CoachYou have the potential to lead your organization beyond all expectation. In this keynote address, we invite you to roll up your sleeves and flip your thinking. Business thought leader and coach, Simon T. Bailey issues a call to embrace disruption, harness your potential and become a brilliant leader. Bailey will demonstrate how you can reposition yourself to revitalize your role within your organization, master leadership skills, improve your ability to connect with your team, and build a cycle of continuous improvement and brand excellence to see better results fast. Consider this: the person that “knows how” will always have a job, but the person that “knows why” will always be the boss. If you want to succeed, you need to think differently — you need to know both how and why. Hear how to step up and create your future of brilliance. Own the moment9:00 AM - 9:15 AMBreak9:15 AM – 10:30 AMGeneral Session: From Tragedy to Triumph to Trepidation: Antibiotics at Age 70Stephen M. Brecher, PhD, Director of Microbiology, VA Boston Health Care SystemThis session will examine the fortuitous discovery of penicillin and explain how the Second World War, a tragic fire and an historic football game all conspired to make penicillin the second highest war priority in 1943. The success of penicillin was 7Golf Eventfollowed by the age of “miracle drugs” and the foolish thought that we had conquered infectious bacterial diseases. Our triumphs were deflated by the emergence of antibiotic resistant bacteria, and our current situation is one in which we now have essentially untreatable bacterial infections such as C-Diff and CRE. 10:30 AM - 10:45 AMBreak10:45 AM - 12:00 PMLearning LabsSTANDARDSAchieving Top Box ScoresRaven C. Carter, MBA, Patient Experience Advisor, Press Ganey Associates, Inc.Sponsored by This session will first explore proven strategies and methods for achieving facility-wide, top-box scores. Then the program will drill down to tactics for increasing scores on difficult nursing units with challenging patient populations. Learn how your hospital can achieve the not-so-elusive top-box scores earned by other high-performance facilities.PREVENTIONTake the Path Out of PathogenTim Wiemken, PhD, MPH, CIC, Assistant Professor of Medicine, Division of Infectious Diseases, University of Louisville School of MedicineWhen you think about it, infection transmission is really quite difficult. In order for transmission to take place, all the links in the chain of infection must be intact. In this highly educational session, Dr. Wiemken will break-down the chain of infection and outline effective infection prevention tactics. This session will also provide strategies for cultivating a collaborative partnership with Environmental Services, Infection Prevention and other healthcare professionals.STANDARDSReducing the Environmental Footprint: Two Critical ComponentsLaura Brannen, Senior Environmental Performance Consultant, Mazzetti Nash Lipsey Burch and Walt Vernon, President, Mazzetti Nash Lipsey BurchAs an environmental services leader, what is your role in your facility’s sustainability initiatives? Are your programs effective in reducing the environmental footprint? Assuming they are, how do you track your costs and improvements to not only justify your programs but to drive them forward? How can an excellent planning process and recognition program make your journey to sustainability achievable? In this session, our experts will demonstrate how you can leverage two important tools — the Sustainability Roadmap and the Sustainability Certificate — to first chart your “green” journey, and then be recognized for the ongoing and outstanding sustainability efforts of the facility and the environmental services team.PREVENTIONOptions for Measuring CleanNatalie DePace, Vice President of Business Development Healthcare, Network Services, Inc.Back by popular demand, Natalie DePace will facilitate an exciting and interactive discussion forum to review common pathogens, product efficacy and practice diligence in environmental surface cleaning and disinfection. Participants will analyze options for measuring and monitoring clean, share best practices and discuss how to foster a team approach to getting it right.PREVENTIONThe Clinical and Business Case for Investing in Improved Environmental HygieneMark Heller, Business Development – Health Care, Unisource Worldwide Inc.Traditional financial management instruction teaches us that in order to protect the bottom line of any organization, managers need to minimize overhead costs — including the cleaning budget. In this session, attendees will discover the paradigm shift taking hold in health care. Across the globe, health service executives are struggling to come to terms with the escalating costs of service delivery. Clinically, there is a growing body of evidence connecting the hygiene of the environment to the transmission of infection. Heller will present the case for how executing a high-performing clinical environmental hygiene program will save lives, improve patient satisfaction and provide positive financial returns.CONFERENCE SCHEDULE12:00 PM – 1:00 PMLunch on your ownOrkin Lunch and Learn1:15 PM – 2:30 PMLearning LabsEDUCATIONLinen Management: A Proven ApproachRocco Romeo, Chief Executive Officer, HLS Linen ServicesHave you tried it all and still don’t have an effective program? Good news: All is not lost. You can create an effective linen management program in your institution. Whether you use an in-house or outsourced laundry service, this session will outline proven strate-gies for the management and distribu-tion of linen within your institution.PREVENTIONInfection Prevention and Environmental Services: Reshaping the Landscape of Environmental HygieneJennie McVey, RN, CIC, Infection Control Practitioner, IU Health MethodistEnvironmental services and infection prevention professionals must engage leaders and build strong alliances to create sustainable programs and close gaps in practice to ensure optimal disinfection outcomes. This session will explore evidence-based practices, change-management tools and national standards that can solidify essential elements of an effective Environmental Hygiene Program.PREVENTIONEnvironmental Services Professionals: The New Patient Safety ExpertsRuth M. Carrico, PhD, RN, FSHEA, CIC, Associate Professor, Division of Infectious Diseases, University of Louisville School of MedicineHealthcare-associated infections and a contaminated environment of care are tremendous patient safety issues that affect patient mortality, morbidity and healthcare delivery costs. This session will review strategies to transform the EVS professional into a bedside patient safety advocate, which will engage patients, their families and visitors in improving the climate of patient safety.8MANAGEMENTLeadership DynamicsColby Morris, Assistant Director of Facility Operations, Texas Children's HospitalMany EVS leaders struggle when moving from smaller to larger hospitals. Not because they lack the skills to make things work, but rather they may be unsure of the changing leadership dynamic. How can leaders ensure a smooth transition? And what are the differences when leading a smaller staff versus a larger one? This session explores the differences and discusses across-the-board standards and practices that leaders must know regardless of staff size. Additionally, specific leadership tools and helpful tips for those who are wanting to transition and grow will be provided.EDUCATIONYour Operating Room Green Team Wants to Recycle… Four Keys to SuccessKrisanne Hanson, Director of Sustainability, Stanford University Medical CenterSeeking to activate a medical plastics recycling program? If so, this is the session for you Ms. Hanson will present unique insight into medical plastics recycling through a detailed look at Stanford University Medical Center’s successful diversion of 90 tons of plastic waste from landfill during 2012. The session will review a guide, developed by the Healthcare Plastics Recycling Council, to help hospitals navigate the process of initiating a plastics recycling program in a patient care setting from initial planning and business decisions through program implementation and improvement considerations.2:30 PM – 2:45 PMBreak2:45 PM - 5:45 PMHealthcare Marketplace Opening ReceptionSponsored by 6:00 PM – 7:00 PMExhibitor Summit (by invitation only)TUESDAY, SEPTEMBER 176:15 AM – 7:00 AMBrewed AwakeningsSponsored by Stericycle, Inc.6:30 AM – 7:30 AMCHESP Examination Check InPre-registration required7:00 AM – 3:00 PMEXCHANGE RegistrationEXCHANGE CaféSponsored by PMS 1805 CCOOL GRAY 117:15 AM - 8:15 AMGeneral Session: TED TalksEver heard of TED talks? TED talks are compelling, but short, presentations focused on a single, yet critical, topic. This year, AHE brings you three not-to-be-missed, bite-size presenta-tions, each of which focuses on leadership in the current healthcare environment. Advanced Empathy for the Tired, Grizzled and Bitter and Everyone Else Headed in that DirectionChristopher Ridenhour, Director, Core Competency Training, Liberty LutheranAn Open Letter to CEOsGreg May, CHESP, System Director, Environmental, Sustainability and Linen Services, UC San Diego Health SystemManage UpPatti Costello, Executive Director, Association for the Healthcare Environment7:30 AM – 9:30 AMCHESP ExaminationPre-registration required8:15 AM - 8:30 AMBreak8:30 AM – 11:30 AMHealthcare Marketplace 11:45 AM – 1:00 PMAHE Awards Luncheon Join us as we recognize the distinguished accomplishments of some outstanding AHE members and industry partners. We will highlight their extraordinary efforts on behalf of the environmental services profession, and hear about what it takes to rise above the challenges we face every day. 1:00 PM - 1:15 PMBreak1:15 PM - 2:15 PMAnnual Member Meeting Learn more about how AHE puts your membership program dollars to work and some of the exciting offerings on the horizon. We’ll highlight the past year’s efforts and discuss what needs the organization sees coming down the pike and how we will meet them.2:15 PM - 2:30 PMBreak2:30 PM - 3:30 PMAHE Chapter Meeting2:30 PM – 3:45 PM Learning LabsSTANDARDSGetting to “Always” By Breaking Down SilosRaven C. Carter, MBA, Patient Experience Advisor, Press Ganey Associates, Inc.Stagnant HCAHPS scores? Looking to achieve “Always” results? Join our expert Raven Carter who will provide you with a collaborative approach using “CUSP” methodologies to cross functionally improve accountability and outcomes, and increase collaboration through EVS leadership and expertise.EDUCATIONGreening Inside-Out: Changing the Sustainability CultureEkaterina Solovieva, Manager of Sustainability and Quality Improvement, Children's National Medical Center and Ed Barr, Program Manager, StericycleWith the changing face of healthcare, it is imperative that Environmental Services identify methods for on-boarding key leaders and decision makers to create a top-down approach for transitioning to a comprehensive culture of sustainability. Examining a real-world case study involving Children’s National and its efforts to build a comprehensive green program from the ground up, this session will outline best practices for managing waste; efficient, compliant and environmentally-conscious green efforts; and on-boarding tactics to create a unified approach hospital-wide.CONFERENCE SCHEDULE9CONFERENCE SCHEDULEPREVENTIONEliminating HAIs: The Role of Contaminated Hands, Environmental Surfaces and SkinJ. Hudson Garrett, Jr., PhD, MSN, MPH, FNP-C, CSRN, VA-BC, DON-CLTC, C-NAC, Senior Director, Clinical Affairs, PDI HealthcareWhat if you could eliminate more than 90% of healthcare-associated infections with three simple, low-cost interventions? Examine the role of contaminated hands of the patient, healthcare provider and visitors, as well as environmental surfaces in the transmission of healthcare-associated infections. The simple interventions explored in this session will yield tremendous results, decrease mortality and morbidity, and improve patient satisfaction.STANDARDSA Primer on Health Care Reform: Why You Should CareRay Grady, FACHE, Strategic Leader, Northwest Community HospitalThe three cornerstones driving reform are accountability, efficiency and quality. The goal is to lower healthcare costs and increase the quality of patient care. New payment systems, including value-based purchasing and bundled payments, tie reimbursement directly to performance. The result? Increased incentive payments for some, lower payments for others. How will your hospital fare? And why should you care? Join us for a highly informative session highlighting a few of the myriad changes hospitals will experience as a result of healthcare reform’s Accountable Care Act. Will there be a trickle-down effect for Environmental Services? Count on itMANAGEMENTFinancial Management ExcellenceGreg May, CHESP, System Director, Environmental, Sustainability and Linen Services, UC San Diego Health SystemOptimal use of budgeted resources requires leveraging sound financial management skills including record tracking and budgeting, as well as tools to analyze operations, contracts and systems. This session will provide an in-depth examination of the skills required and provide real and ready-to-use tools for success, including pre-formatted electronic tools to track, analyze, budget and support decision-making in EVS operations. You’ll come away from this jam-packed session much more organized and ready to bring some discipline to your financial management. 3:45 PM – 4:00 PMBreak4:00 PM – 5:15 PMLearning LabsEDUCATIONWrite a Business Plan — A Lean Six-Sigma Process Made SimpleDonna Van Vlerah, Vice-President, Integrated Supply Chain, Parkview HealthIn this session, you will be provided with ready-to-implement tools and techniques for writing an annual business plan. You’ll learn how to identify resource gaps in your business area and translate them into an annual plan. Then, along with your peers, you’ll define strategic goals and operational tasks in order to improve performance and increase efficiency. Finally, we’ll explore Lean Six Sigma techniques including an affinity exercise, roles and responsibilities (RACI), and metric development that will translate into an executable Business Plan. Sample templates will facilitate on-the-spot ability to do it yourself. This session promises to be very beneficial for beginners and seasoned managers alike. PREVENTIONBreaking the Chain of Transmissible InfectionJ. Hudson Garrett, Jr., PhD, MSN, MPH, FNP-C, CSRN, VA-BC, DON-CLTC, C-NAC, Senior Director, Clinical Affairs, PDI Healthcare Referencing guidelines to be released this year, Dr. Garrett will share the latest practice recommendations. MANAGEMENTInspired Leadership, Inspired Staff, Inspired ResultsChristopher Ridenhour, Director, Core Competency Training and Staff Engagement, Liberty LutheranWhether you are a new or seasoned manager or aspire to increased responsibility, this session provides the Cliff Notes version of the latest and greatest management and human performance improvement theories. More than just a review, your knowl-edge and skills will be tested against the best practices of Kouzes and Posner, Lencioni, Maxwell, Drucker, Dr. Seuss, and many others. If Dr. Seuss is the only familiar author on the list, this session is mandatory Come expecting healthy self-assessment, energetic dia-logue and numerous researched management techniques designed to inspire and motivate you to higher levels of performance and cooperation. Leave this session a better leader with a refreshed perspective and immediate solutions to improving accountability, communication, motivation and commitment to excellence.STANDARDSRegulatory and Accreditation Challenges in Outpatient SettingsJanet Pate, RN, BSN, MHA, JD, Director of Environment of Care, Employee Health and Infection Control, University of Alabama Health Services FoundationSeeking a better understanding of the impact of Environment of Care compliance activities in the outpatient setting? This session will review the evolving regulatory and accreditation requirements that directly impact the Environment of Care, patient safety, and accreditation status with a focus on compliance with evidence-based standards.STANDARDSQAPI for Laundry and Linen ServicesLinda Fairbanks, Executive Director, Association for Linen Management and Cindy Molko, Director of Linen and Central Services, Mayo ClincLaundry services must comply with the CMS Conditions of Participation requirement for a Quality Assessment and Performance Improvement Program (QAPI), whether those services are provided by the hospital directly or through contract. Laundry managers are adept at benchmarking production, utility use, and reject and rewash rates, but the development of a QAPI program is a challenge most laundry managers are not prepared for. This introductory program to QAPI is designed to identify its key compo-10nents and demonstrate how to develop a program for your facility. EVS personnel, often responsible for the oversight of the laundry contractor, will be interested to know how this require-ment can be met by their contractor.WEDNESDAY, SEPTEMBER 187:00 AM – 7:45 AMBrewed Awakenings 7:00 AM – 8:00 AMCHESP Recognition BreakfastSponsored by ADM International, Inc.For current CHESPs only; reservations required7:00 AM – 11:00 AMEXCHANGE Registration7:00 AM – 4:00 PMEXCHANGE CaféSponsored by PMS 1805 CCOOL GRAY 118:15 AM – 9:15 AMGeneral Session: What Patients Fear, and Why We Have to KnowColleen Sweeney, RN, BS, Founder and Owner, Sweeney Healthcare EnterprisesHold on to your chair as Ms. Sweeney takes us on a journey inside the head of the patient She will share the results of her Patient Empathy Project which asked patients to reveal what they fear most about healthcare, hospitals and doctors. In addition to these insights, Sweeney will offer practical takeaways that can be introduced immediately to alleviate the never-spoken fears of patients. By far, the number one patient fear is healthcare-associated infections. Often unspoken, patients also fear the cleanliness of their surroundings and healthcare workers’ hand-washing techniques. Learn what ”magic words” can put patients at ease who are fearful about the cleanliness of their room. Lastly, a real-world case study from a hospital that asked, recorded and addressed patient fears will be shared. You’ll hear its journey to patient satisfaction scores that any organization would be thrilled about.9:15 AM – 9:30 AMBreakCONFERENCE SCHEDULE9:30 AM – 10:45 AMLearning LabsMANAGEMENTBuilding a Better, More Competent Work Force Using the Work Ethics Intelligence QuotientGerald Moody, Section Chief, Hines VA HospitalIntroducing WEIQ... a new and innovative multiple-choice resource that assesses individuals’ work ethics intelligence quotient. This interactive and highly engaging session will focus on developing the learning tools and techniques used to hire and promote prospective candidates based on their WEIQ. Participants will have the opportunity to take the questionnaire and assess their own WEIQ. In addition, participants will engage in one-on-one discussions and mock interviews to evaluate candidates for hire or promotion using WEIQ.PREVENTIONNo-Touch TechnologiesLinda Greene, RN, MPS, CIC, Infection Prevention Manager, Highland HospitalToday’s healthcare environment requires sophisticated and highly effective methods of disinfection to protect patients. Consequently, there is increased interest in terminal disinfection or no-touch technologies that can effectively decontaminate surfaces in healthcare facilities. What are the no-touch technologies on the market today and how and where should they be used for optimal results? This session will compare the various offerings, their efficacy and the evidence that supports improved outcomes.MANAGEMENTDriving Performance: The Environmental Services DashboardKent L. Miller, MHL, CHESP, Director, Environmental Services/Safety Co-Officer, Jackson Hospital and ClinicEnvironmental services leaders, now more than ever, must drive peak performance in their departments. However, before peak performance can be achieved, it must be aggressively monitored. Through the use of performance indicators, leaders can quickly and accurately monitor productivity as well as other key indicators. Equally important, through use of the EVS dashboard, leaders can demonstrate their management skill and expertise, especially when conversing with the C-suite. Join our expert and your peers for this enlightening round-table discussion which highlights the many performance indicators that can be monitored and showcases examples of dashboards you can use immediately to effectively drive departmental performance.9:30 AM – 12:30 PMExtended SessionsSTANDARDSDepartment of Transportation HazMat Training — Certificate ProgramGary McDermott, President, Comprehensive Waste Stream ConsultingThis training is designed to help you meet federal regulations found in Title 49 of the Code of Federal Regulations (49 CFR), which mandates that employers whose employees work with hazardous materials train them in the requirements of hazardous materials — generally identification, classification, labeling, marking, placarding, packaging, etc. This training is for anyone who ships hazardous materials or dangerous goods such as solvents, hazardous waste, infectious material or tissues, flammables, combustibles, cleaning supplies and many other items that carry a hazardous label. Upon completion of this extended session, you will receive a Hazardous Materials Training Completion Certificate.MANAGEMENTStrengthening Diverse TeamsBill Gregory, Business Advisor, ISBDC and Winifred E. Scott, PhD, Business Consultant, Winifred E. Scott AssociatesThis extended program delves deeply into the nature of diversity and how we’ve come to have different perspec-tives. Looking inward at their own awareness of social identity and its impact, as well as looking outward at individual, group and organizational behaviors, participants explore behaviors that are inclusive and exclusive. Participants can expect to take a very enlightening look through self-assessment at diversity awareness 11CONFERENCE SCHEDULEand how one’s level of conscious or unconscious awareness impacts behavior. Participants will develop the knowledge and skills to successfully lead their teams, collaborate through-out their facility and communicate more effectively about differences.10:45 AM - 11:00 AMBreak11:00 AM - 12:15 PMLearning LabsPREVENTIONDecontaminating Textiles and Other Soft Surfaces: Evidence-Based RecommendationsKelly Reynolds, MSPH, PhD, Associate Professor, Mel & Enid Zuckerman College of Public Health, University of Arizona Environmental controls of microbial contaminants in healthcare settings have primarily focused on disinfecting hard, non-porous surfaces. Soft surfaces are also subject to microbial contamination and likely contribute to nosocomial disease transmission. But they are often overlooked in infection control protocols. This session will provide an overview of the state of the science related to decontamination of textiles and other soft surfaces. Results from evidence-based research aimed at soft surface decontamination will also be presented. In addition, practical recommendations for minimizing exposures to soft surface contaminants and to reduce patient and worker infection risks will be discussed. PREVENTIONInfection Prevention in Long-Term CareLinda Greene, RN, MPS, CIC, Infection Prevention Manager, Highland HospitalSuddenly in charge of long-term care? With communal environments come unique infection prevention and EVS challenges. In this session, we will explore adapting current inpatient best practices to meet the challenges of the long-term care environment.STANDARDSWho’s the Best and How Did They Get There?Jean Chenoweth, Senior Vice-President, Truven HealthThis session will take traditional benchmarking data to a new dimension by examining how benchmarks are established, measured and used to improve outcomes. The program will introduce financial and quality benchmarks, and will specifically review a facility-wide benchmarking strategy. Using a balanced scorecard approach, Ms. Chenoweth will share real-world case studies from the best of the best to help you analyze data and generate ideas.EDUCATIONChampions for Collaboration: Change AgentsDebbie Hurst, RN, BSN, CIC, Program Manager, Infection Prevention and Control, Rogue Valley Medical CenterAre you looking for additional resources to affect positive change in your facility? This program will assist you in establishing a multi-disciplinary team of champions for change that will result in accountability, improved outcomes and implementation of unit-based best practices.MANAGEMENTDrive Engagement and Sustainable ImprovementLinda Homan, Sr. Manager, Clinical and Professional Services, Ecolab, Inc. and Lola Stapel, Senior Training Specialist, Ecolab, Inc.Environmental Services plays a key role in infection prevention and patient satisfaction, both of which impact a hospital’s bottom line. This session will focus on the importance of relevant and engaging training and how best to deliver it to ensure active learning. The first portion of the presentation will discuss strategies for linking role to purpose in Environmental Services and Infection Prevention. The second portion will explore obstacles in training staff including scheduling, turnover, and cultural and language differences. You will come away from the session with practical and proven ways to overcome these and other challenges.12:30 PM – 1:30 PMLunch on your ownEcolab Lunch and Learn1:30 PM - 2:45 PMLearning LabsSTANDARDSOSHA HazCom and GHS – Changes in “Right-to-Know”Kathryn Thompson, Tech Service Specialist, 3MEnvironmental Services professionals have a wide range of standards and regulations that apply to their responsibilities in healthcare organizations. This session will review basic principles of US Occupational Safety and Health Administration (OSHA) Hazard Communication Standard requirements that affect EVS, including how they interact with other standards from regulatory agencies like the EPA and TJC. In addition, Ms. Thompson will highlight new OSHA changes to HazCom 2012 to adopt the Globally Harmonized System (GHS).MANAGEMENTBeyond the Mop — How Employee Engagement Directly Impacts Infection ControlPhilippe Murat, Principal Consultant, Avatar HR SolutionsIn healthcare facilities, the goal is to heal, not harm. However, according to the CDC, one in 20 hospitalized patients will contract an infection while undergoing treatment. As value-based incentives are mandated, organizations with high rates of healthcare-associated infections will be increasingly motivat-ed to develop methods for improving patient safety. Research finds that engaged employees follow sanitation procedures much more closely. Engag-ing employees is therefore a necessity for the best outcomes. In this session, join Mr. Muarat to examine research and case studies, evaluate the preva-lence of HAIs, and how employee engagement impacts sanitation.EDUCATIONLeading Your Organization to a Successful, Profitable and Recognized Sustainability ProgramGreg May, CHESP, Director, Environmental Services, Linen & Sustainability, UC San Diego Health SystemSustainability has become a relevant, challenging healthcare pursuit that is environmentally sound and fiscally 12CONFERENCE SCHEDULEprudent. Investigate successful strategies to engage the C-suite in identifying organizational leaders and resource support, including cost benefit opportunities. Explore timely and relevant topics, including strategies to highlight Environmental Services leadership in sustainability, interdepartmental and vendor collaborative success stories, and the necessity of counting, whether it be counting gallons of water reduced, energy consumption reductions, sustainable food purchases, or waste diversion.EDUCATIONDesign to Improve the Patient Experience of Care: A Care Provider and Industry PartnershipPaul Woolverton, Government Business Director, Beaulieu Group LLCToday's healthcare leaders have a responsibility to address issues pertinent to all environments and care settings from acute to hospice care, across the continuum. The pressures to provide a safe environment, while at the same time attending to regulatory and safety compliance activities, have created a complex matrix of questions and concerns that are essential to explore in order to provide an environment conducive to patient and employee safety, comfort and satisfaction. This presentation will provide an in-depth analysis of reports, case studies and regulatory data to accelerate current and future design with a patient-care focus. The session will also examine compliance and life-cycle maintenance within a shared caregiver and industry partnership. The key is the collaboration on responsible design, planning and budgeting while improving the patient’s experience of care.MANAGEMENTBest Practices for Managing EVS Staffing PlansJabin Newhouse, Director of Healthcare Systems, ServiceMaster and Rick Kanschat, Administrative Director of Support Services, Le Bonheur Children's HospitalLet’s face it. Managing the resources of an Environmental Services department can be tough. With this being such an ongoing challenge, how can managers ensure that the most important resource — staff — is adequate for the needs of the facility? This session will evaluate the primary causes for changes in the staffing plan, such as budget constraints, new construction, new demands and census fluctuations. The session will also consider how EVS leaders can proactively position their departments to meet the facility’s needs.3:00 PM – 4:30 PMClosing Session: Earth, Wind and Fire: Can You Ever Really Be Prepared?James Paturas, LP, CEM, CBCP, FACCP, Director, Emergency Preparedness Center for Emergency Preparedness and Disaster Response, Yale New Haven Health Center; Wes Thiss, CHESP, Administrative Director, Support Services, Bon Secours St. Mary’s Hospital and Larry Garrone, CHESP, Director, Services Response/Environmental Services/Patient Transport and Linen, Beth Israel Deaconess Medical CenterAndrew, Ivan, Katrina, 9/11, Sandy, or the Boston Marathon. It doesn’t matter if it’s a hurricane, an earthquake, a flood or an act of terrorism. How do you prepare for the unimaginable? How can you plan for the reality versus the drill when reality includes no water, few or no staff, no power, no working phone lines and no other resources? Is it even possible to prepare for such disasters? Attend this panel discussion to hear compelling real-world accounts of how Environmental Services and other leaders managed emergencies, and the lessons they’ve learned in doing so. You’ll come away from the session inspired and with a solid understanding of present-day disaster planning requirements and emergency management strategies.13We Have an App for ThatLooking to network with peers? Need session or speaker information? Want to navigate the Healthcare Marketplace? We Have the App for ThatWe’re bringing our mobile app back again this year with more features to enhance your conference experience and put information and resources at your fingertips. Plus, this year, there’s an app for your iPad as well Here’s what you can do:• View up-to-the-minute speaker, session and other event information • Connect with attendees through the messaging feature • View and navigate the Healthcare Marketplace • Find important city, dining and entertainment information • Connect with peers through Facebook, Twitter and LinkedInCONFERENCE HIGHLIGHTSVOLUNTEERSAHE Needs You at EXCHANGE 2013EXCHANGE 2013 will not be a success without you. There is exciting work to be done and fun to be had by all. Why not volunteer and lend a hand at EXCHANGE 2013 in Indianapolis? Volunteering is a great opportunity to network with your peers. Several volunteer opportunities are available which include assisting with pre-conference set up, tote-bag assembly, providing help during registration, greeting attendees and guests, and moderating educational sessions and more.Regardless if you are a first-time or seasoned conference attendee, you can help make this conference the best ever So please, don’t be shy Sign up to volunteer today. Please check “Yes, I would like to volunteer at EXCHANGE 2013” on the registration form, and AHE staff will contact you. On-site volunteer training will be provided.Heart of Healthcare Welcome ReceptionSponsored byGet a good start at this year’s EXCHANGE by enjoying an evening with your colleagues at the Heart of Healthcare Welcome Reception. While there, take a few moments to meet the Board of Directors and the Planning Committee, and experience terrific entertainment and music, delectable hors d’oeuvres and a cash bar. All attendees and exhibitors are encouraged to attend, as are any family members who may be at the conference with you. Extra tickets can be purchased during conference registration or on site. AHE Annual Member MeetingLearn more about how AHE puts your membership program dollars to work and some of the exciting offerings coming down the pike. We’ll discuss the past year’s efforts and discuss what needs the organization sees on the horizon and how we will meet them.learn — you'll walk away with research and laboratory-supported solutions on which to base those all-important purchasing decisions for your facility. Listed on the following page are the Marketplace's participating companies. In order to maximize your time and plan your Marketplace experience, we encourage you to create a list of companies to connect with while at EXCHANGE.For more information about becoming an exhibitor, visit www.ahe.org/exchange, or contact the Exhibits Manager at: Carly DiVitoExhibits Manager200 W. Adams, Suite 2600 Chicago, IL 60606Phone: 312.541.0567 ext. 643Fax: 312.541.0573carly@corcexpo.comEXCHANGE CaféSponsored byAHE invites you to relax, take a break and network with colleagues. The EXCHANGE Café offers plenty of comfortable seating to spark inspiring conversations. And while you are there, take advantage of the personal computers with privacy screens available for your use. Checking your email or browsing the web on a full-size screen is easy here, and you don’t have to carry your laptopHealthcare Marketplace The Healthcare Marketplace is the perfect opportunity to talk with the experts, participate in hands-on demonstrations, and find the right products and services to ensure peak performance at your facility. Showcasing cutting-edge technologies, innovative products and services, and new toolkits throughout the Exhibit Hall, Healthcare Marketplace, is a dynamic focal point at EXCHANGE 2013. Take the time to explore and Meet the Exhibitors ChallengeWhat would you get in EXCHANGE for attending EXCHANGE 2013? The latest best practices and industry trends, the best in peer networking and interactive learning labs.PMS 1805 CCOOL GRAY 1114Exclusive Marketplace HoursEXCHANGE 2013 provides six (6) exclusive show hours to ensure attendees will have focused access and time to visit all booths to examine and discuss products and services.Move-in, Marketplace & Move-Out HoursMove-inSunday, September 158:00 AM – 5:00 PMMonday, September 168:00 AM – NoonDedicated/Exclusive Marketplace HoursMonday, September 162:45 PM – 5:45 PMTuesday, September 178:30 AM – 11:30 AMMove-outTuesday, September 1711:30 AM – 4:30 PMEXCHANGE Registration OpensSunday, September 151:00 PM – 7:30 PMExhibitor Welcome and Program UpdateMonday, September 161:15 PM – 1:45 PMHealthcare Marketplace Opening ReceptionSponsored by Monday, September 162:45 PM – 5:45 PMExhibitor SummitMonday, September 166:00 PM - 7:00 PMEXHIBITORS3M ................................................312ADM International, Inc. ....................212AF & S Products & Services, Inc .........213AFFLINK .........................................707American Sanitary Products, Inc. .......532Antimicrobial Copper ........................631ARAMARK Healthcare .......................220Association for Linen Management .....524Biomed Protect, LLC .........................307Bioquell, Inc ...................................114Boca Terry ......................................623Bondtech Corporation.......................718Bosma Enterprises ...........................324Braun ............................................523BREEZE Software ............................723Cardinal Building Maintenanace, Inc ...712Chicago Dryer Company ...................522Chicopee / a PGI Company ...............725Cintas Corporation ...........................423The Clay Group ...............................132Clean Waste Systems, LLC ...............122The Clorox Company ........................301Compaction Technologies ..................234Construction Specialties Inc. .............116Contec Inc. .....................................332Convergent Software Systems Inc. / TDSS Inc ....................................714Coretexus LLC .................................321Covidien .........................................422Current Technologies Inc. .................223Cygnus Medical ...............................632Daniels Sharpsmart .........................121Davidson House, Inc. .......................529Decision Analyst ..............................533Digital Housekeeper .........................218Diversey, Inc...................................528DM & A ..........................................231EBSCO Information Services .............711Ecodas ...........................................633Ecolab ............................................413Encompass Group ............................518Envision Industries ..........................108EZ Finishes, Inc. ..............................106Fastrak Industries ............................722Filmop USA .....................................619Geerpres, Inc. .................................704Georgia-Pacific Professional ..............207Grainger .........................................118Health Facilities Management ............333Healthcare Laundry Accreditation Council .......................................330healtHcentric ..................................628Heritage Environmental Services .......125The HUBSCRUB Company .................228Hush Curtain ..................................235Hygiena USA ...................................225ICP Medical .....................................126Industries for the Blind, Inc. .............323Innovative Workflow Technologies, Inc. – IWT ...................................534InPro Corporation ............................429IPA ................................................709Kimberly - Clark Professional ............401Lighthouse for the Blind / New Orleans ................................331McClure Industries Inc. ....................431Medical Action Industries, Inc. ...........229Medline Industries ...........................433MIP Inc. .........................................119Morgan Services ..............................107NETWORK ......................................100New York City Industries for the Blind, Inc. ...................................325Nilfisk-Advance, Inc. ........................318NISH .............................................328On the Right Track Systems, Inc. .......720Orkin Commercial Services ...............419Outlook Nebraska, Inc. .....................329Phoenix Textiles ..............................219PHS West, Inc. ................................424Procter & Gamble ............................728Professional Disposables International, Inc. (PDI)....................................428ProTeam, Inc. .................................629Quality Services International, LLC.....618ReadyPoint, Inc. ..............................535Red Bag Solutions, Inc. ....................622Rehrig Pacific Company ....................531Royce Rolls Ringer Co.......................601Rubbermaid Commercial Products, Inc. ............................................507San-I-Pak, Inc.................................112SaniGLAZE International, LLC ............620Shannon Sales, Inc. .........................635Smart Facility Software ....................625Sodexo ..........................................719Spartan Chemical Co., Inc. ...............432Square Scrub ..................................724Stericycle, Inc. ................................201STERIS Corporation .........................407STI BioSafe ....................................214Surfacide, LLC .................................715Tecni-Quip Carts ..............................104Tennant Company ............................418Terminix Commercial .......................624TL Services, Inc ..............................605TomCat ..........................................335TRSA ............................................123Tru-D LLC .......................................222TSK Products ..................................129Ultraviolet Devices, Inc. (UVDI) .........700umf Corporation .............................607Vaportek, Inc. .................................135Venus Textiles Inc. ...........................729Vermop USA Inc. .............................701Virox Technologies, Inc. ....................706Walsh Integrated .............................319Webbshade .....................................334West Sanitation Services, Inc. ...........519Wexford Labs, Inc. ...........................434Wilshire Works, Inc. .........................710Windsor .........................................113Xenex Healthcare Services ................611Xpedx ............................................513Exhibiting Companies15HOTEL ACCOMMODATIONSIn order to receive information on making a hotel reservation, you MUST first register for EXCHANGE 2013. AHE has contracted for a significant block of rooms with Marriott Indianapolis and Westin Indianapolis at a discounted group rate. We assume great financial risk by doing so, and if our contracted room block is not met, AHE is financially liable for penalties. Your help in making all room reservations at the contracted hotels is greatly appreciated.Indianapolis Marriott Downtown350 West Maryland Street Indianapolis, IN 46225Phone: 877.303.0104Fax: 317.822.1002Check In: 4:00 PMCheck Out: 11:00 AMRates: $169 + $28.73 tax (17%) per night = $197.73Reservations must be accompanied by a first night room and tax deposit. Any reservation canceled within 48 hours of the arrival date, will be charged for one night’s room and tax.Deposits will be refunded and cancellations can be made up to 48 hours prior to arrival and a cancellation number is obtained.Phone ReservationCall 877.303.0104Provide code: EXCHANGE 2013Online Reservationresweb.passkey.com/go/aheattendeeGENERAL CONFERENCE INFORMATIONThe Westin Indianapolis50 South Capitol AvenueIndianapolis, IN 46204Phone: 317.262.8100Fax: 317.231.3928Check In: 3:00 PMCheck Out: 12:00 PMRates: $169 + $28.73 tax (17%) per night = $197.73Cancellations can be made up to 48 hours prior to arrival. Cancellations made after 48 hours will incur a penalty of one night’s room and tax.Phone ReservationCall 800.937.8461 (800-Westin1) Provide code: EXCHANGE 2013 – Attendee BlockOnline Reservationwww.starwoodmeeting.com/Book/exchange2013TRAVEL PLANNINGAir TravelAHE is offering special travel discounts for all attendees of EXCHANGE 2013. Review the information below to find details about these special fares.United Airlines For United Airlines ticketing, please call their Special Meeting Desk at 800.521.4041 and refer to Meeting ID Number ZNN2237398 to receive a 2%-15% discount off applicable fares, including First Class.Delta Airlines For Delta Airlines reservations and ticketing, please call Delta Meeting Network reservations at 800.328.1111, Monday through Friday, 7:00am – 7:30am central time. Refer to Meeting Code NMEXP. You may also go to www.delta.com and input the meeting code into the meeting event code box to obtain the discounted fare and avoid any service fees.American AirlinesTo receive special fares on American Airlines, contact the American Airlines Meeting Services Desk at 800.433.1790 for assistance with reservations and ticket purchase and mention promotion code 5693BC. You may also go to www.aa.com and input the promo code to obtain the discounted fare.Car RentalHertz Special meeting rates negotiated with Hertz are available by calling the Hertz Reservations Line 800.654.2240 from within the U.S., or 405.749.4434 from outside the United States, and giving the reservationist the meeting number CV #03AB0009.REGISTRATIONRegistration FeesThe Full Conference Registration fee includes admission to all educational sessions and the Healthcare Marketplace, meals (where indicated), and entry into the Welcome Reception.This fee does not include session recordings, CHESP Review Session, CHESP Exam, AHE Golf Event, guest tickets or other optional events.The One-Day-Only Registration pass includes admission to the Healthcare Marketplace and educational sessions for the specified date of attendance. Registration MethodsMail — Complete the registration form and return by the specified postmarked dates with a check or credit card payment to: EXCHANGE 2013, 75 Remittance Drive, Suite 1976, Chicago, IL 60675-1976Fax — Fax completed registration forms to 805.654.1676. All fax registrations must be charged to Visa, MasterCard or American Express. Government personnel are asked to have the credit card charges pre-approved before faxing the registration.Online — Visit www.ahe.org/exchange and then click on Registration. The official conference badge and materials will be distributed at the conference registration desk at the Indiana Convention Center and will be required to gain admittance to all conference and Marketplace activities. Some functions may also require a ticket, which will be provided in your onsite materials or with additional payment as indicated. 16GENERAL CONFERENCE INFORMATIONRegistrations received without payment WILL NOT be processed and are considered incomplete until the full payment is received. Registrations using a Purchase Order (PO) MUST INCLUDE A COPY OF THE PURCHASE ORDER AND MUST INCLUDE A BILLING ADDRESS. Balances due are to be paid in full before the conference. Non-Member RatesNon-members are required to pay the non-member rate. If you do not have an AHE member identification number at the time of registration, you are considered a non-member and will be required to pay the non-member rate. All federal government employees should pay the government rate.Registration ConfirmationAll paid registrants will be confirmed via email. It is important you indicate the proper email address on your registration. Please call AHE at 312.422.3860 if you do not receive a confirmation email.PricingRegular Rate (March 1 – July 22, 2013)Member: $595Non-Member: $795 (includes a one-year AHE membership)**VA: $565All mailed registrations must be post marked on or before July 22, 2013 to receive the regular rate (please note that AHE is not responsible for checks not submitted in time for processing). Forms received after this date will require the onsite rate.Onsite Rate (July 23 – September 15, 2013)Member: $695*Non-Member: $895* (includes a one-year AHE membership)**VA: $565*All online or fax registrations will be processed up until start of conference. The member registration fee of $595 and the $795 non-member fee must be postmarked or faxed on or before July 22, 2013. Registrations postmarked or faxed after July 22, 2013 will require the $695 (members) and $895 (non-members) onsite registration fee. Please register early. For late and onsite registrations, AHE will make every effort to provide the complete conference packet, while supplies last.ALL registration balances due will require payment onsite before conference material is distributed.Guest FeesWe invite you to bring a guest to EXCHANGE 2013 events. Guest tickets may be purchased for the Welcome Reception and the Healthcare Marketplace (one- or two-day passes). Please refer to the conference registration form for guest fees. To keep our fees reasonable, advanced purchase is recommended and appreciated. Tickets for social events are required for all guests.RestrictionsDue to insurance restrictions, children under the age of 16 are not allowed in the exhibit hall under any circumstances. AHE will take photographs at the EXCHANGE 2013 and may reproduce them in AHE news, promotional or commercial advertising materials, whether in print, electronic or other media, including the AHE website. Cancellation PolicyA 70% refund will be given if the cancellation request is received on or before July 5, 2013. There will be no refunds for cancellations accepted after July 5, 2013. No-shows are non-refundable, regardless of the reason.Submit cancellation requests in writing to:Association for the Healthcare Environment – AHEEXCHANGE 2013 155 N. Wacker Drive, Suite 400Chicago, IL 60606-1725Phone: 312.422.3860Fax: 312.422.4578E-mail: ahe@aha.orgTo guarantee accurate food and beverage counts and in the interest of good financial stewardship, we ask that all cancellation requests be received in writing (fax or email) by Wednesday, August 15, 2013, regardless of whether a refund is to be issued.Program CancellationIn the unlikely event of conference cancellation due to circumstances beyond our control, AHE will refund 100% of registration fees paid. AHE assumes no liability for penalties on airfare tickets, deposits for hotel accommodations or any other fees, charges, penalties or other incidental costs that a registrant might incur due to cancellation.Substitutions Registrants unable to attend the conference may send an alternate with advanced notice. If the alternate is not an AHE member, non-member rates will apply. In the event an alternate is attending, notify AHE at 312.422.3860 or submit the request in writing to ahe@aha.org by Monday, September 2, 2013.Continuing Professional Education (CPE) Credit Contact Hours• CHESPs participating in educational sessions can earn up to 15 contact hours towards the three-year requirement of 45 contact hours for certification renewal.• Attendees participating in the CHESP Review Session earn an additional two contact hours.• Meet the Exhibitor Challengers can earn up to six additional contact hours.Americans with Disabilities ActThe Association for the Healthcare Environment wishes to ensure that no individual with a disability is excluded, denied services, segregated, or otherwise treated differently than other individuals because of the absence of auxiliary aids and services identified with the Americans with Disabilities Act (e.g., assisted listening devices, Braille materials, or special dietary restrictions). If you have special requirements, or for more information, please contact AHE at 312.422.3860, email at ahe@aha.org, or write to us: Association for the Healthcare Environment EXCHANGE 2013155 N. Wacker Drive, Suite 400Chicago, IL 60606-172517**New This YearIf you register for EXCHANGE 2013 as a non-member, you will receive a one-year AHE membership as part of your purchase.Registration deadline:Tuesday, August 20, 2013Examination date:Tuesday, September 17, 2013Time: 6:30 AM – 7:30 AM (registration) 7:30 AM – 9:30 AM (exam)Location: Indiana Convention CenterThe CHESP Examination will be administered as a paper and pencil test.• Pre-Registration is required Space is limited, so do not delay. Applications will be accepted on a first-come basis. Online or onsite applications are not available for this administration.• Check-in begins at 6:30 AM. The exam starts after all registered candidates have been signed in and administrative issues have been addressed. Please plan your travel accordingly.• CHESP candidates have two hours to complete the 110-item, multiple-choice exam administered in a paper and pencil format. • Candidates receive their score report after the examination via mail from AMP, typically within eight weeks. By receiving a passing score on the CHESP Exam, qualified candidates can earn their CHESP credential during EXCHANGE 2013. All regulations in the CHESP Candidate Handbook apply, including the eligibility requirements. The Handbook is available at www.aha.org/certification. To access information about the CHESP program, click on the CHESP logo. You may also obtain a copy of the Handbook by calling the test administrator, Applied Measure-ment Professionals, at 888.519.9901.To Apply for the CHESP Exam:• Complete the CHESP Examination Application in the back of this brochure. You may also use the application form in the CHESP Candidate Handbook (under CERTIFIED HEALTHCARE ENVIRONMENTAL SERVICES PROFESSIONAL EXAM“examination type,” select “special domestic administration” and enter September 17, 2013 as the date).• Or download the application form via this link: www.goamp.com/Publications/candidateHandbooks/CHESP-pnp-application-sept.pdf• Provide all requested information. Incomplete applications are subject to an additional processing fee.• Sign your application. • Mail your completed application with the required exam fee no later than August 15, 2013 to:Applied Measurement Professionals, Inc. (AMP)18000 W. 105th StreetOlathe, KS 66061-7543• Make your payment by credit card, company check, cashier’s check or money order payable to AMP. No cash or personal checks will be accepted.• If paying by credit card, you may fax your completed application to 913.895.4651. A signature is required for credit card processing.Important Reminders• All regulations in the CHESP Candidate Handbook apply.• Be sure to complete both pages of the application and sign. Incomplete applications will not be approved.• Applied Measurement Professionals (AMP) will process applications and send confirmations to all registrants about three weeks in advance of the test date. You will not receive a confirmation before this time. If you do not receive a confirmation by September 3, 2013, please contact AMP directly at 888.519.9901.• There is no online or onsite application for the exam. Candidates must complete the application process in advance as described above.Please do not mail exam applications to AHE or the AHA Certification Center. All applications must be sent to AMP at the address listed above.Don't Allow Your CHESP Credential to ExpireThe renewal cycle for the CHESP credential is three years, with expiration on the last day of the month in which certification expires. Renewal may be achieved either through participation in acceptable continuing professional education or by retaking and passing the CHESP Examination within one year prior to your expiration date. Persons who fail to renew are no longer considered certified and must relinquish their certificate and certification pin. As well, these individuals may no longer use the certification credential or other merchandise gained from their certification. Certificants who fail to renew before expiration may regain certification only through re-examination. Attendance at this conference is an eligible education activity for certification renewal and should be reported on the Certification Renewal Application. Candidates who successfully complete (pass) the exam at this conference and become certified may report this activity toward the certification renewal requirements for the first renewal cycle.For information regarding certification renewal, please contact the AHA Certification Center at certification@aha.org, 312.422.3711, or 312.422.3715.CHESP Exam ScholarshipsAHE is pleased to offer the CHESP Exam Scholarship to assist AHE members who desire certification. The CHESP Scholarship is currently funded through the generous support of industry partners and sponsors. Please visit www.ahe.org/ahe/lead/chesp/chesp_scholarship.shtml to review the scholarship application and candidate handbook for guidelines, eligibility and instructions. To contribute to the scholarship fund contact AHE at 312.422.3860.CHESP Review SessionThe Certified Healthcare Environmental Services Professional (CHESP) Review Session will be offered during EXCHANGE 2013. The Review Session is a great opportunity to learn valuable tips about the body of knowledge required to take the Exam, to review Exam content domains, or receive additional Continuing Professional Education (CPE) credits toward CHESP renewal. Conference attendees may register for the Review Session using the attached registration form (cost of the session includes a copy of the official CHESP Review Guide).CHESP EXAMINATION APPLICATIONS MUST BE RECEIVED BY AUGUST 20, 2013.Registration for the CHESP Review Session IS NOT a registration for the Examination. 18CHESP EXAM APPLICATIONAMERICAN HOSPITAL ASSOCIATION CERTIFICATION CENTER Certified Healthcare Environmental Services Professionals (CHESP)SPECIAL PAPER AND PENCIL ExAMINATION APPLICATIONExamination Date: September 17, 2013 • Location: Indianapolis, IN • Application Deadline: August 20, 2013 Applications must be received no later than August 20, 2013. On-site applications will not be accepted.To apply for the CHESP Examination complete this application and return it with the examination fee to: Applied Measurement Professionals, Inc., AHA-CC Examination, 18000 W. 105th St., Olathe, KS 66061-7543 888-519-9901 • FAX: 913-895-4651PErSONAL INfOrmAtIONAHE or other AHA Personal Membership Group Member Number? I am not a member of an AHA Personal Membership Group (a unique identification number will be assigned)Name (Last, First, Middle Initial) (List your name as you wish to be printed on your certificate. Title and Former name if exam was taken previously designations will not be printed.) under a different name.Name of Facility/Company TitlePreferred Mailing Address (Street Address, City, State/Province, Zip/Postal Code, Country)Daytime Telephone Number Preferred E-mail AddressELIgIbILIty rEquIrEmENtSTo be eligible for the CHESP Examination, a candidate must fulfill one of the following education and work experience requirements. Check the one that applies. ? Baccalaureate degree or higher from an accredited college or university plus three (3) years of environmental services experience*in a healthcare setting** of which two (2) of those years must have been in a management/supervisory/administrative role.? Associate degree or equivalent from an accredited college plus four (4) years of environmental services experience* in a healthcare setting** of which three (3) of those years must have been in a management/supervisory/administrative role. ? High school diploma or equivalent plus five (5) years of environmental services experience* in a management/supervisory/administrative role in a healthcare setting**.*Environmental services experience refers to work experience in operations related to environmental sanitation, waste management and textile management.**Includes experience with a provider of environmental services or products to a healthcare facility (e.g., Consultants, Manufacturers, Vendors, Contract Services Providers, etc.).APPLICAtION StAtuS? I am applying as a new candidate.? I am applying as a reapplicant.? I am applying for renewal of certification.mEmbErShIP StAtuSTo be eligible for the reduced CHESP Examination fee, a candi-date must be a current member of AHE or other AHA Personal Membership Group. (For information on joining the Association for the Healthcare Environment, visit www.ahe.org.) Membership must be obtained before application for examination at the reduced fee can be honored. If you have applied for membership but have not yet received your membership number, enter NEW in the space pro-vided for membership number.Enter your Membership Number: __ __ __ __ __ __ __ __ __ __ExAmINAtION fEEPayment may be made by credit card, company check, cashier’s check or money order made payable to AMP.? Member of AHE or other AHA Personal Membership Group: . . . .$275? Nonmember: . . . . . . . . . . . . . . . $425If payment is made by credit card, complete the following: ? VISA ? MasterCard ? American Express ? DiscoverCredit Card NumberExpiration DateYour Name as it Appears on the CardSignatureRev. 3/8/2013119SPECIAL ACCOmmODAtIONSDo you require special disability-related accommodations during testing? ? No ? YesIf yes, please complete the Request for Special Examination Accommodations form included in the CHESP Candidate Handbook and submit it with an application and fee at least 45 days prior to the desired testing date.DEmOgrAPhIC INfOrmAtIONThe following demographic information is requested.SIgNAturEI certify that I have read all portions of the CHESP Candidate Handbook and agree to abide by regulations contained therein. I certify that the information I have submitted in this application is complete and correct to the best of my knowledge and belief. I understand that, if the information I have submitted is found to be incomplete or inaccurate, my application may be rejected or my examination results may be delayed or voided.Name (please print): __________________________________________________________________________________________________Signature:__________________________________________________________ Date:____________________________________________NOTE: Name, address, telephone number and email address of candidates who pass the Examination will be shared with AHE. Scores are never reported. If you do NOT wish to have your personal information shared, please opt out by contacting the AHA-CC in writing via e-mail at certification@aha.org or fax to 312-422-4575.11. How many years of experience do you have in environmental services (operations related to environmental sanitation, waste management and textile management)?? 3-5 years? 6-10 years? 11-15 years? 16-20 years? 21-25 years? 26-30 years? More than 30 years2. How many years have you worked in a healthcare setting?? 2-5 years? 6-10 years? 11-15 years? 16-20 years? 21-25 years? 26-30 years? More than 30 years3. How many years of experience do you have in environmental services management/supervision?? 2-5 years? 6-10 years? 11-15 years? 16-20 years? 21-25 years? 26-30 years? More than 30 years4. What is the square footage of your facility or facilities?? Less than 100,000 square feet? 100,001 – 500,000 square feet? 500,001 – 1,000,000 square feet? More than 1,000,000 square feet5. What is the highest academic level you have attained?? High school diploma or equivalent? Some College? Associate degree? Baccalaureate degree? Master’s degree? Doctoral degree6. What is your level of responsibility?? Vice President/Director (responsible for multiple departments)? Director/Manager (responsible for a single department)? Manager/Supervisor/Coordinator (responsible for areas within the department)? Other:____________________________________________123456721234567123456712341234561234CHESP EXAM APPLICATION20    ATTENDEE  REGISTRATION  FORM  *Required  Fields  Attendee  Information  (please  print  clearly)    AHE  Member  ID:                *First  Name:                *Last  Name:                Credentials  (RN,  CHESP,  etc.):                *Job  Title:  ?    Director   ?    Manager   ?    Supervisor      Other:                *Area  of  Responsibility:  ?  ES/Housekeeping  ?  Infection  Control            ?    Patient  Transport      ?    Facility  Management        ?    Other                    *Organization:                *Mailing  Address:                *City:           *State:                  *Zip:        *Phone:           Fax:          *E-­-mail:                    In  case  of  an  emergency,  please  contact:    *First  Name:                *Last  Name:                *Cell  Phone:                Day  Time  Phone:                Evening  Phone:                *Relationship:                Please  indicate  any  special  needs:  ?    I  require  special  accommodations  to  participate  at  EXCHANGE  2013  (a  staff  member  will  contact  you).    Please  Specify:                ?    Yes,  I  am  a  first  time  attendee  ?    Yes,  I  would  like  to  volunteer  at  EXCHANGE  2013  (AHE  Staff  will    contact  you  with  more  information)  ?    Yes,  I  authorize  AHE  to  share  my  contact  information  (e-­-mail)  ?    Yes,  I  authorize  AHE  to  share  my  contact  information  (address)      AHE  Membership  Fees   ?  New        ?  Renew  Membership  Category  ?           Professional  Active  Member  -­-  $150     PAM  Individuals  employed  in  or  by  healthcare-­-related  facilities  (those  that  provide  medical  or  resident  care).  Qualifying  members  are  those  having  responsibility  for  the  care  of  the  healthcare  environment  across  all  care  settings.  Active  Members  may  serve  on  committees  and  task  forces,  vote  and  hold  office  in  accordance  with  Article  7  of  the  AHE  Bylaws.        ?           Associate  Member  -­-  $200       ASC  Individuals  or  representatives  that  provide  professional,  technical  and  consulting  services,  sell  products  or  services  to  AHE  Active  Members  or  those  whose  employers  do  not  provide  medical  or  resident  care.  Qualifying  members  include  consultants,  manufacturers,  vendors,  sellers  of  contracted  services  and  others  not  meeting  Active  Member  requirements.  Members  may  serve  on  committees  and  task  forces,  vote,  and  hold  office  in  accordance  with  Article  7  of  the  AHE  Bylaws      ?         Transitional  Member  -­-  $150         TRANS  An  inactive  member  is  one  who  is  not  actively  employed  or  is  retired.  Inactive  members  may  serve  on  committees  and  task  forces,  vote  and  may  hold  office  only  in  accordance  with  Article  4  of  the  AHE  Bylaws.      Full  Conference  Registration  Rate  Postmarked  on  or  after  7/22  ?  Member  Rate          $595       324REGULAR13M  ?  Non-­-member  Rate**                    $795     324REGULAR13NM  ?  VA/MEDCOMM  Rate            $565     324GOVREGULAR13  **  Includes  one  year  AHE  membership    Postmarked  on  or  after  7/23  ?  Member  Rate:            $695       324ONSITE13M  ?  Non-­-member  Rate**          $895     324ONSITE13NM  ?  VA/MEDCOMM  Rate            $565     324GOVONSITE13  **  Includes  one  year  AHE  membership    Daily  Conference  Registration  Rate  –  MEMBER  $230/day      (Includes  admittance  to  all  events  on  the  day  selected)  ?    Monday  (9/16)            $230     324MONONEDAY13M    ?    Tuesday  (9/17)            $230     324TUEONEDAY13M  ?    Wednesday  (9/18)            $230     324WEDONEDAY13M              Daily  Conference  Registration  Rate  –  NON-­-MEMBER  $300/day      (Includes  admittance  to  all  events  on  the  day  selected)  ?    Monday  (9/16)            $300          324MONONEDAY13NM    ?    Tuesday  (9/17)            $300          324TUEONEDAY13NM    ?    Wednesday  (9/18)            $300          324WEDONEDAY13NM      Exhibit  Hall  Only                  (You  must  be  at  least  16  years  of  age  to  enter  the  exhibit  hall)  ?    Monday  (9/16)              $50            324MON13EX    ?    Tuesday  (9/17)              $50          324TUE13EX      CHESP  Review  Session  ?  Sunday  (9/15)              $125          324REVIEW13    Online  Recordings      ?    Member                $99          324CONFRECM    ?    Non-­-member              $189          324CONFRECNM    Guest  Registration  for  Conference    ?    Guest  pass  (incl.  all  meals)            $179          324GUESTINCLUSIVE13    Name  of  guest:              ?    Welcome  Reception  (9/15)          $25          324WRECEPTION13  ?    Tuesday  Lunch  (9/17)                $25                  324ADINNER13      Payment  Information  Payment  must  accompany  this  form.  You  will  not  be  registered  until  payment  is  received.  Please  allow  2-­-3  weeks  for  your  registration  to  be  processed.  Confirmation  will  be  mailed  within  two  weeks  of  receipt  of  form  and  payment,  Cancellation  must  be  received  in  writing  no  later  than  July  5,  2013,  for  a  refund.  After  July  5,  2013,  no  refunds  will  be  provided.    Registration  amount  enclosed:                PAYMENT  OPTIONS:  There  are  two  (2)  ways  to  pay  for  your  conference  registration:  1. Credit  Card  Payment  –  Register  online  by  visiting  AHE’s  website  at:    http://www.ahe.org/ahe/conference/2013/registration.shtml    2. Check/Money  Order  Payment  (payable  to  AHE  Code  324AM13)  –  Please  note  that  Check/Money  Order  have  to  be  in  US  Funds  only.  Please  mail  check/money  order  with  registration  form  to:    EXCHANGE  2013    75  Remittance  Drive,  Suite  1976  Chicago,  IL    60675-­-1976  For  detailed  information  on  registration  categories,  please  visit  www.ahe.org/exchange  or  contact  AHE  at  312.422.3860  or  ahe@aha.org.      EXCHANGE REGISTRATION FORMREGISTRATION FORM225:00 PM – 6:00 PM FA1. First-Time Attendee/New Member Reception and Orientation6:00 PM – 9:00 PM WR1. Welcome Reception7:15 AM – 8:15 AM GS3. General Session — TED Talks11:45 AM – 1:00 PM MM1: Awards Luncheon1:15 PM – 2:15 PM MM2. Annual Member Meeting2:30 PM – 3:45 PM LL11. Getting to “Always” By Breaking Down Silos LL12. Greening Inside-Out: Changing the Sustainability Culture LL13. Eliminating HAIs: The Role of Contaminated Hands, Environmental Surfaces and Skin LL14. A Primer on Health Care Reform: Why You Should Care LL15. Financial Management Excellence4:00 PM – 5:15 PM LL16. Write A Business Plan — Lean Six-Sigma Process Made Simple LL17. Breaking the Chain of Transmissible Infection LL18. Inspired Leadership, Inspired Staff, Inspired Results LL19. Regulatory and Accreditation Challenges in Outpatient Settings LL20. QAPI for Laundry and Linen Services8:15 AM – 9:15 AM GS4. General Session — What Patients Fear9:30 AM – 10:45 AM LL21. Building a Better, More Competent Work Force Using the Work Ethics Intelligence Quotient LL22. No-Touch Technologies LL23. Driving Performance: The Environmental Services Dashboard9:30 AM – 12:30 PM LL24. Department of Transportation HazMat Training — Certificate Program LL25. Strengthening Diverse Teams11:00 AM – 12:15 PM LL26. Decontaminating Textiles and Other Soft Surfaces LL27. Infection Prevention in Long-Term Care LL28. Who’s the Best and How Did They Get There? LL29. Champions for Collaboration: Change Agents LL30. Drive Engagement and Sustainable ImprovementSunday September 15, 20137:15 AM – 9:00 AM GS1. Opening and Keynote Presentation — Own the Moment9:15 AM – 10:30 AM GS2. General Session — From Tragedy to Triumph to Trepidation10:45 AM – 12:00 PM LL1. Achieving Top Box Scores LL2. Take the Path Out of Pathogen LL3. Reducing the Environmental Footprint: Two Critical Components LL4. Options for Measuring Clean LL5. The Clinical and Business Case for Investing in Improved Environmental Hygiene1:15 PM – 2:30 PM LL6. Linen Management: A Proven Approach LL7. Infection Prevention and Environmental Services: Reshaping the Landscape of Environmental LL8. Environmental Services Professionals: The New Patient Safety Experts LL9. Leadership Dynamics LL10. Your Operating Room Green Team Wants to Recycle… Four Keys to SuccessMondaySeptember 16, 2013TuesdaySeptember 17, 2013WednesdaySeptember 18, 2013Session Registration FormPlease select the events and sessions you are most interested in attending.1:30 PM – 2:45 PM LL31. OSHA HazCom and GHS — Changes in “Right-to-Know” LL32. Beyond the Mop — How Employee Engagement Directly Impacts Infection Control LL33. Leading Your Organization to a Successful, Profitable and Recognized Sustainability Program LL34. Design to Improve the Patient Experience of Care: A Care Provider and Industry Partnership LL35. Best Practices for Managing EVS Staffing Plans3:00 PM – 4:30 PMGS5. AHE Closing Session — Earth, Wind, and Fire: Can You Ever Really Be Prepared?AHE gratefully acknowledges the companies listed below for their generous support.Corporate ChampionsEXCHANGE 2013 DiamondEXCHANGE 2013 PlatinumPMS 1805 CCOOL GRAY 11PMS 1805 CCOOL GRAY 11Building & Commercial Services DivisionPARTNERS OF THE ASSOCIATION FOR THE HEALTHCARE ENVIRONMENT23Save the Date for155 N. Wacker Drive, Suite 400Chicago, IL 60606-1725Tampa Convention CenterTampa, FLSeptember 21 - 24, 2014