Positron - Customer Care Plan Service
Positron offers world-class customer service and preventative maintenance program, which supports the Attrius PET system. Positron has been providing world-class customer service and preventative maintenance to our customers for over 20 years. Positron will vigilantly guide you through the entire process of purchasing, site layout, installation, and training. Positron provides on-going clinical support and our service technicians are available around the clock to ensure your Positron system is running at peak performance.
Positron’s scanners have stood the test of time by remaining reliable. Positron has implemented a total remote access strategy in their Attrius design. Service engineers, applications specialists and our experienced physicians can seamlessly log into the system from anywhere in the world. The total remote access system will improve system uptime and ensure that our customers are provided the highest level of service. Whether service is conducted directly by Positron, or by a local service partner, all technicians receive extensive service training and are authorized, by Positron to service your scanner. In many locations, replacement parts are inventoried locally to insure they are available immediately, so if you experience an issue we can get your scanner back up to peak performance in the shortest amount of time possible. We are committed to providing the highest level of customer service and satisfaction by offering superior clinical support, guidance and system reliability.
- Priority response
- 24/7 clinical and service support
- After hours maintenance/service available
- Uptime guarantees
- Software upgrades
- Physician interpretation training
- Billing and Prior-Authorization training
- Nurse training
- Physician over reads, post install
- Remote access diagnostic/maintenance capabilities
- ICANL approval assistance
- Protocol documentation support
- 6-month evaluation/assessment
- Industry luminary collaboration
- On-site parts inventory
- Germanium rod replacement