Service Plans

• Comprehensive, all inclusive coverage; includes all manufacturer-certified parts, wear and tear, labor and travel1
• Preventative Maintenance included in all plans to ensure safety and compliance with the latest Federal, State, CMS, The Joint Commission and ANSI regulations
• Priority response and resolution
• Loaner system for extended repair scenarios2
• Access to refurbished parts2
• Periodic software updates required by a manufacturer to ensure reliability and optimal performance of the Lumenis system
• User and bio-medical technical in-service laser training available on all Lumenis Service Plans3
• Variety of solutions to accommodate our customers’ various financial and risk management
  priorities

The Unique Benefits Of Lumenis Service Plans Contract

Maximized Uptime for Your System
As the manufacturer, only Lumenis has the ability to perform post-market surveillance of tens of thousands of Lumenis systems all over the world to identify any potential risks and safety issues and act proactively to prevent them by installing software updates, performing calibrations, and ensuring a Lumenis system performs at its optimal level. By doing so we are able to minimize unnecessary downtime of your Lumenis system and reduce your corrective service expenses.

Regulatory Compliance
Lumenis Service partners with our customers to ensure safety and compliance with the latest CMS and The Joint Commission requirements, the highest quality standards in the industry. According to the updated CMS4 and The Joint Commission5 requirements, Medical Laser devices’ maintenance should be performed according to the manufacturer’s specifications and is not eligible to be managed via an Alternate Equipment Management (AEM) program. These regulations intend to limit potential for injury and inadvertent light exposure during service of the Medical Laser devices.

In order to comply with the highest regulatory standards Lumenis Service provides you with:

• Service by Lumenis Certified Service Engineers, who embrace the highest degree of training,
  state of-the-art tools, superior process and up-to-date procedures in place to comply
  with FDA 21CFR820, ANSI Z136.3, ISO 13485, CMS and The Joint Commission
  requirements
• Comprehensive compliance and quality management system based on FDA 21CFR820,
  ANSI Z136.3, ISO 13485, CMS and The Joint Commission’s latest requirements.
• Lumenis Service promotes user and patient safety with a complete safety check during
  every Preventative Maintenance Service in accordance with the manufacturer’s specifications
• Readily available validation and up-to-date computerized individual equipment history records
  to support The Joint Commission requirements.
• Lumenis Service is performed only by manufacturer trained and certified Service Engineers
  who use only original equipment manufacturer (OEM) parts
• A range of offerings to accommodate our customers’ various financial and risk management priorities

Reduced Risk, Predictable and Cost Effective Solutions

After manufacturer’s warranty expires, medical equipment service repair and replacement costs become a customer’s responsibility. Lumenis Service offers predictable and cost effective solutions for all types of accounts and budgets that can save our customers thousands of dollars over the lifetime of a Lumenis System.

Comprehensive, all-inclusive Lumenis Service Plans can help you save substantial money and lower the lifetime cost of ownership by covering all parts, accessories, labor and travel, and performing regular Preventative Maintenance check-ups. All these eliminate exposure to unpredictable substantial expenses and prevent many problems from ever occurring, while extending the life of the laser and optimizing its performance.

Click here to find your local service center for LightSheer, M22, AcuPulse , UltraPulse, Holmium, Ophthalmic and some other Lumenis laser system repair and maintenance services or fill in the contact form and our regional service expert will contact you shortly.