Captals - Customer Supports Portal

The rising number of online businesses also increases the online interaction of customers and retailers for any queries and complaints. Captals provide a smooth way of running customer support for each inquiry without skipping or bothering customers. Now customers can send their requests or concerns that ultimately hit the portal, where agents can respond as soon as they receive them. With our customer portal ERP, you can track the progress and action taken on customer complain, monitor turnaround to resolve a single query, and much more to make your customer service upgrade.

Captals provides managed workflow by adding multiple roles in the customer portal, i.e., agent, customer, and admin. As soon as customers generate a complaint, it delivers to the admin to resolve the query. Admin can figure out queries by himself but can also be assigned to the dedicated agents to make the process streamlined and the fastest settlement of customer concerned or request. The portal admin has exclusive access, such as adding organization, customer details, agents, and updated support plan.

You can export monthly, quarterly, annually, or even regular customer data or query reports that will help you to know how frequently your customer interaction is. The admin can upload and download attachments, information, and insights to improve and update your customer portal with respect to customer queries. Also, you can start real-time chatting with your customers and deliver optimum knowledge about your products or services.

Captals provides a smart way to keep an eye on customer queries and the time taken to resolve queries of agents. With these features, you can evaluate the agents` working hours and performance by monitoring their routine interaction with customers. A graphical representation with an interactive dashboard is highly appealing and informative to manage support ubiquitously.

Your consumers will always see the most recent versions of your products and account information thanks to real-time integration with CRM and ERP software. At Captals, we deliver highly compatible and unified ERP and CRM solutions for businesses so that you can spend less but generate more outcomes in this fast-paced market.