Medgate - Incident Management Software

• Capture data for any type of safety event:
  • Incidents resulting in injury or illness
  • Near-misses
  • Property damage
  • Any other type of loss or event that your company wishes to capture
• Begin the incident workflow from several modules within the Medgate system:
  • Event reporting (an employee or supervisor reports an event)
  • Clinic visit (an employee visits the medical clinic because he/she is sick or injured)
  • Audiometric testing (the clinic has identified hearing loss)
  • Body fluid exposures (the clinic has identified an exposure)
  • Case management
  • Within the Incident Management module itself (for companies not using event reporting or for non-injury/illness events)
• Automatically notify any and all relevant parties (H&S staff, managers, etc) once an incident report has been filed
• Send incident summary reports to any designated parties within the organization
• Simplify regulatory form completion with with auto-population of pertinent incident data. Standard forms include (but aren’t limited to) the employers’ first report of injury for any state or province (ie: Form 7) and federal forms such as the OSHA 301 log in the US and the RIDDOR form in the UK

• Streamline incident reporting and investigation workflow and build a consistent process across sites, business units, and/or countries
• Improve and accelerate information sharing between medical staff, case managers, safety professionals, supervisors, and managers
• Promote data integrity and compliance with complete, comprehensive, and accurate incident reports and investigations
• Implement actions that will prevent a similar incident from happening again
• Use Medgate`s Business Intelligence tools to track safety performance and identify root causes, risks, hazards, and trends so you can prioritize efforts and make impactful changes
• Streamline claims management with auto-generation of regulatory forms and logs
• Support adherence to safety management system standards

This module includes many invaluable features that will help you quickly and effectively realize the benefits described above. The features fall into 6 groups:

• Incident Reporting and Notification
• Data Collection and Investigation
• Root Cause Analysis
• Investigation Approvals and Corrective Action Tracking
• Incident Management Metrics
• Integration Points

• Collect various incident data and consolidate in one main incident record:
  • Witness statements and contact information
  • Photos of the scene or incident
  • Any documents related to the event
  • Data collected using company-specific questionnaires / checklists
• Attach any and all related event reports that have been filed by employees using the Event Reporting module
• View risk assessments relating to the incident in order to gather valuable lessons learned data for the job in question within the incident record
• Classify/categorize the incident according to your standards with numerous user-defined fields
• Configure and follow an investigation completion and approval workflow according to your company process

• Use a decision tree model for easy visualization of ‘5 Why’ root cause analysis. With this non-linear method of root cause analysis, you can:
  • Track multiple reasons and sub-reasons as to why the event may have occurred
  • Select the most fitting underlying cause to include on the incident record
• Once you are satisfied with the data you’ve collected, you can begin the approval process; your decision tree will be stored on the record for future review if needed

• Streamline incident approval workflow and action assignment, ensuring that the incident approval process is complete and accurate:
  • Trigger an automated investigation workflow/approval escalation process that moves through the appropriate chain of command for the employee in question
  • Automatically generate and send assignment emails containing pertinent incident information and a standalone link that allows the assignee to access and update the incident record
  • Configure reminders to run at different frequencies before and after the activity due date
  • Maintain a history of incident approvals/rejections along with approver comments
• Seamlessly connect actions to findings, allowing your action workflow to be automatically triggered when a specified finding is recorded
• Manage incident and other safety-related findings & actions in the Findings & Actions module for quick access to all active actions

Medgate’s comprehensive Business Intelligence tools will empower you with meaningful data. You`ll be able to analyze incident data, track safety performance, and identify trends, hazards, and root causes.

• Provides three reporting options that enable you to visualize your progress and performance:
  • Flexible canned reports that allow you to run common H&S metrics with multiple filtering options
  • Robust report writer that can pull simple or complex reports on any data in the system
  • A powerful data cube that offers drag and drop functionality and allows you to see multi-dimensional metrics with limitless possibilities
• Allows you to post your most important reports to your safety dashboard

Medgate’s Incident Management software module integrates with the Occupational Health Software Suite (for any injury/illness incidents) as well as these other modules in the Medgate Safety Software Suite:

• Event Reporting
• Risk Assessment
• Findings & Actions