Quality Rollover Hospital Articles & Analysis
2 articles found
When it comes to quality management in the hospitality industry, the only rule to win is consistently delivering the highest quality services to the customer. And maintaining the service quality helps gain a competitive advantage over others in the industry. If you want to maintain consistent excellent services, you must understand the hospitality quality’s critical components and train ...
The main objective of this paper is identification of current service quality of healthcare delivery of public sector hospitals to assess the quality determinants of healthcare delivery and to suggest policies and strategies to improve service quality of healthcare delivery. This study was conducted in Colombo, Gampaha and Kalutara districts in Western Province in Sri Lanka. A structured ...