How did we get there? In a word: goals. By setting corporate goals for customer focus, organisational performance, and shareholder value, strategic thinking has leveraged our innovation into a very successful business. Our goals include:

Customer focus

We focus on bringing customers lifetime value with:

innovative, high-quality products and services that help implant recipients interact more fully with their world.
a continuous service-oriented experience from start to finish. Every customer interaction and experience is seamless, consistent and positive.
customer information systems that deliver products and services to match customer preferences and needs.

Organisational performance

Ours is a dynamic, performance-focused organisation, poised to achieve its full potential with:

a corporate culture and core values that attract and retain high-quality talent.
leadership capabilities that ensure a lasting, compelling future for employees.
tools and processes for managing performance.

Shareholder value

Cochlear creates shareholder value and meets stakeholder expectations through:

maximised sales revenues and an optimised sales revenue mix.
maximised return from the effective management of working capital and other assets.
optimised return through a well-managed dividend policy.

Cochlear Ltd. Downloads

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